Client service

Comprehensive individual care. Healthcare in your language. Timely service. Direct billing

Our team at Unicare Medical Center is committed to providing excellent medical and healthcare services to our clients. Staying abroad may be challenging - and even more if you need medical attention. We take pride in serving the international community of Prague as its family doctor since 1994 as the first privately owned medical clinic in the Czech Republic. Our patients can always reach us with confidence and their needs will be responded to in the most convenient way possible.

Intro photograph

At UNICARE, our doctors provide all patients with caring and long-lasting high quality medical care, including a personal interest in our patient's well being. We see you as an individual - and diligently look after each patient and their family members.

Please see below the services we offer to our clients.

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We Speak Your Language

Our English speaking doctors often speak second, third or even a fourth foreign language. Our linguistic capabilities enhance the level of care at our hospital facility to a truly encompassing family level. Our medical care is provided in your native language (either by our doctors or in cooperation with other UNICARE staff) and all documents are provided in English language.

Languages we can speak:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Russian
  • Bulgarian
  • Japanese
  • Czech
  • Other languages (with the assistance of interpreters)

Excellent Level of Individual Medical Care

Doctors at Unicare Medical Center are among the best in their fields. All our doctors are experts in their respective fields, such as general practitioner, pediatrics, dentistry, dermatology, cardiology, internal medicine and many other specializations. Unicare Medical Center provides excellent and complex medical care.

Additionally, we know that your time is precious - so we try to minimize waiting time ideally to zero. All our patients are treated with respect, approached as individuals and receive the caring treatment of a family doctor.

Unicare Medical Center provides its clients with:

  • An individualized and personalized approach to each patient
  • Complete medical care for adults and children (see our specialists
  • Full dental care
  • Home, office and hotel visits (call us)
  • Available 24 hours a day, 7 days a week
  • Well equipped; the clinic is perfectly suited for ultrasound, ECG, X-ray, mammography and laboratory check-ups
  • A country-wide complex network of specialists and medical providers

Direct Billing and Insurance Companies

Clients at Unicare Medical Center are provided with the best client service. All you have to do is call or e-mail us and our personnel will take care of the entire administration process, including claim administration. We do all the paperwork at the clinic. The only thing our clients need to do is to come to our hospital facility - and the rest is on us.

Unicare Medical Center takes over the communications process with the client´s insurance company. Because of our excellent relationships with insurance companies, direct billing is possible in most cases. Clients do not have to spend extra time administrating their claims with their insurance companies; thus, our clients do not have to pay cash for services at the clinic in most cases.

Your insurance company is not on the list? No problem. Even if your insurance company is not our direct partner, we can still take care of direct billing. Just let us know - and we will do all the work for you.

Please note than at the moment we do not cooperate with VZP insurance company. Clients insured by VZP need to pay for services provided.

Comfortable Environment

Unicare Medical Center is located at an attractive location in Prague 6. The medical center is easily accessible from the city center by public transportation and just a 2 minute walk from the Bořislavka station on metro line A (green line).

You can find a children´s playground, nurturing vegetation and a quiet environment within the vicinity of the clinic. Inside the clinic, our clients find a welcoming staff, a children´s corner and comfortable furniture.

All documentation is provided in English and communications are led either in English or a language of your choice, if possible.

  • Attractive location just 10 minutes from the city center
  • 2 minute walk from the Bořislavka metro line A station
  • Pleasant and calm clinic surroundings
  • Children´s corner
  • All documentation provided in English
Comfortable environment

Available 24/7 hours, 365 days a year – and without waiting

UNICARE is committed to putting its patients first. Clients can schedule an appointment and meet with a general practitioner during our long opening hours and even during the weekend on Saturdays.
Appointments for specialists are taken care of promptly and UNICARE´s staff will do their best to provide you with the earliest appointment possible.
We are also available when you can´t go to the office. In cases of urgent need for a doctor visit, our doctors can provide home or hotel visits 24/7 hours a day, 365 days a year. Please note that in life threating situations you should call 155 immediately.

Convenient Location

Unicare Medical Center is easily accessible from the city center by metro or tram. The metro station Bořislavka is less than 300 meters from the hospital facility and accessible within 10 minutes from the city center through the metro’s A line (green line). Tram numbers 20 and 26 also frequently stop at the Bořislavka tram stop, from where our medical facility is just a 2-minute walk.

Convenient Prices, Various Payment Methods

UNICARE takes care of the treatment coverage in cooperation with Your insurance or assistance company through direct billing. If the direct billing is not possible, payment in cash or with a credit/debit card is possible.